Please read the following Terms and Conditions before continuing to use this website.
By using this website, you agree to be bound by these Terms and Conditions and any other conditions or rules applicable to any product or service that may be posted from time to time. If you do not agree with any part of the following terms and conditions you must not use this website.
J.E.Marlow & Sons Limited may provide hyperlinks from our website to websites of third parties (including member organisations). Please note that this statement applies only to the content of this website.
Please note that the customer is liable for all import taxes and duties in the destination country. Please check with your local FedEx office about costs if any. All purchases made within the UK include VAT.
PURCHASE ON PREMISES- Please check all goods on receipt. Make sure you have received the correct product as there can be human errors. Please also ensure that you are satisfied with the product and quality of the workmanship. We intend for you to enjoy your jewellery for a lifetime and pass it on to future generations.
Diamond and gemstone jewellery set in precious metals like gold and platinum are delicate items which can suffer wear and tear over time. We offer a free after care of lifetime sizing, cleaning, polishing service for any item (excluding silver and 9k products) sold by us unless disproportionate wear and tear has occurred. A written proof of purchase is required to use this service. This care is not available for any product made in 9k Gold and silver. Aftercare can be purchased at an additional cost at checkout. We strongly recommend you take out appropriate insurance for all products as any loss to the central stone in any product is not covered by any after care.
Unfortunately, we will be unable to accept any third party items for repair within our workshop, with or without charge. This is to safeguard both of us against any liability. There are specialist repairers/engravers in the area who we can recommend should you require this service for jewellery you own but purchased elsewhere. -Any item made bespoke for you, or any other alterations to our original design which you require and we may not recommend, will not be our liability after delivery.
Unless we accept a refundable deposit in writing, you have entered into a contract with us and any deposit or payment is non-refundable if purchased in our premises. We may issue credit notes instead, for you to use within a three year period. Normal rules apply for distance purchases.
Smaller diamonds set in any setting can occasionally fall out as there is hardly any metal holding the very small diamonds. It is the nature of the design. This is correct of any item of jewellery you buy from any jeweller in the world. We will endeavour to replace any smaller diamond/s lost due to normal wear and tear at our cost with some limitations and subject to proof of purchase documents being available for us to confirm the purchase. We pride ourselves as being the UK jeweller to offer this service throughout the lifetime of our jewellery. This offer is only valid while purchasing 18k and platinum products. For 9k and silver products, please purchase the after care package or ask a member of staff for more information.
As we will be unable to replace any certificated central diamond or gemstone and/or any other diamond or gemstone over 0.10ct at our expense under any circumstances once you accept delivery of the item, we always advise that you insure all of your jewellery against accidental damage or losses. As we do not supply our own insurance, you may either use your current insurer or we recommend TH March at www.thmarch.co.uk.
The above does not affect your statutory rights as a Consumer.
Lifetime warranty is not available/does not apply to ANY purchase made with finance.
The Information We Need and How We Use It
When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number and/or address may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Security of your Information - Our site uses secure server software to protect your information whenever you place an order. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
Internal Confidentiality at J.E.Marlow & Sons Limited is committed to protecting your privacy. Please read the following important information before continuing to provide us with your details.
We protect your privacy in 4 ways: Access to customer account information is limited to those who need access for the performance of their job. We use full login and password controls on our sales control system. All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to hello@marlows-diamonds.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.
J.E.Marlow & Sons Limited will store and process personal information which you submit to us on this site to facilitate and develop the service provided. We will not forward, publish or divulge your data to any person or establishment outside of this Company or its subsidiaries unless where required by law. On occasion, we may contact you in the interests of market research and provide you with details of offers that may be of interest to you. Should you not wish to receive this information, please contact us.
Upon your written request, J.E.Marlow & Sons Limited will provide details of any personal information which we hold about you. J.E.Marlow & Sons Limited follows strict information storage and disclosure procedures which may mean that we will require proof of identity from you prior to providing information.
Should any of your personal information become incorrect, please Contact US.
Please note that no data transmission over the internet is entirely secure. Although J.E.Marlow & Sons Limited will endeavour to protect the personal information that you submit to us, we cannot guarantee the security of your information or in fact, the way in which our website is utilised.
User Obligations You agree that you will only use this website and any associated websites in accordance with these Terms and Conditions, the Terms and Conditions of Sale and any additional terms and conditions of the associated websites and shall comply with all applicable laws and regulations.
You represent, warrant and undertake that you will not do anything or cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of J.E.Marlow & Sons Limited or any of our associated companies or any third party or do anything that is otherwise unlawful.
Intellectual Property Intellectual Property rights arising in respect of this website design, text, graphics, presentation and arrangement thereof, underlying source code, software and all other contents of this website belong to J.E.Marlow & Sons Limited or its suppliers. In addition, the trade marks, logos and service marks displayed on this website ("the Trade Marks") are registered in the UK by J.E.Marlow & Sons Limited, its subsidiaries or suppliers, and may not be used without the express permission of the copyright owner.
J.E.Marlow & Sons Limited hereby grants permission for customers to electronically copy and/or print individual pages of the content of this site on paper, solely for the purpose of placing orders with J.E.Marlow & Sons Limited or any of its subsidiaries.
Any other use of the content or data contained in this website; including without limitation, reproduction, modification, removal (including copyright notices) or distribution is prohibited.
Disclaimer J.E.Marlow & Sons Limited assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this website or any associated websites. In no event shall J.E.Marlow & Sons Limited be liable for any injury, loss, claim, damage, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:
any use of this website or any associated websites or content found therein, any defamatory statements and alteration on this site made by third parties or otherwise, any failure or delay including, (but not limited to) the use of or inability to use any component of this website or any associated websites, the provision of or failure to provide products or services, (v) any information, software, products, services and related graphics obtained through this website or any associated websites. J.E.Marlow & Sons Limited’s liability shall not be limited in the case of death or personal injury directly caused by J.E.Marlow & Sons Limited’s negligent act or omission.
We may provide links to other websites, resources, advertisements or sponsorships either directly or through contractual partners. J.E.Marlow & Sons Limited accepts no responsibility for these links and does not endorse their contents. If you decide to access other websites, you do so entirely at your own risk.
J.E.Marlow & Sons Limited and its subsidiaries try to make sure that the information contained on this website is as accurate as possible. However J.E.Marlow & Sons Limited and its subsidiaries give no warranty of any kind regarding this website or any associated sites and/or any materials provided on this site or any associated websites. J.E.Marlow & Sons Limited and its subsidiaries do not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this web site or any associated websites and J.E.Marlow & Sons Limited and its subsidiaries expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage in trade.
Please refer to the conditions of use of this website on a regular basis to ensure that you are aware of our most recent Terms and Conditions.
Consent Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.
Credit Card Security We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our payment service provider handles all credit card transactions processed on this site and uses 128-bit encryption and heavily encrypted databases protected by multiple government approved firewalls. Only authorised persons can gain access to these servers and fingerprint identification is required. For more information about this please visit www.EPDQ.co.uk.
Customer service is available from 9.30am to 5.00pm, Monday to Saturday, on 0121-236-4415. Your credit card details are only kept at EPDQ - a secure online payment company using encrypted information on a secure server, which will send us automatic clearance. Further we use third party gateways like Payal Stripe and Deko to further protect your rights as a consumer.
Your Rights If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will be happy to review your file and update the records if required. You can contact our customer service team by email, phone or fax.
Use of 'Cookies' To improve the quality of this website and compile profile information regarding visitors to the site, we may send you a cookie. A cookie is a small file of information which attaches to your hard drive and from it, it is possible to collect and store information about site usage. It is possible to configure your browser to inform you when cookies are sent. Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.
Returns Policy: Distance selling Provided goods are returned as sold within 30 days of receipt, we can exchange any goods, or send replacements. We provide the option of a full refund, again within 30 days, if the goods are deemed 'faulty', or different from those ordered. The 30-day refund period may be extended if prior consent is obtained from J.E.Marlow & Sons Limited.
Refund Procedure: Please email hello@marlows-diamonds.co.uk or call 0121-236-4415 for assistance with refund options. Any bank, postage or financial institution charges will be the responsibility of the buyer.
Our promise to you: We will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact us on 0121-236-4415 or email on hello@marlows-diamonds.co.uk
